Shipping, Returns & Refunds

Shipping, Returns & Refunds Policy

SHIPPING:

Free Shipping Details: Most of our products have completely free shipping, within the continental USA, with no minimum purchase amount. There are a few items that do not qualify for free shipping. The flat rate shipping charge on these orders is $5.95 when the order is under $100.

Shipping: When using our free or standard shipping charges we typically use UPS or FedEx Ground, however these carriers have size and weight limits that could necessitate using another method on some merchandise or on orders of certain sizes. Your order may be shipped by another method, including common carrier (*see note below), if Shutterdeco.com determines the order size or other circumstances dictate another method would be necessary, more timely, or cost effective. The above applies to orders shipped within the continental United States. If you would like your order to be shipped by another method, such as overnight, 2 day or 3 day delivery, please notify us and we will try to accommodate your preference, however additional charges will apply. We cannot ship to PO boxes, you must provide us with a street address for delivery.

We do not control shipping carriers or their schedules and therefore are unable to guarantee delivery dates.

*NOTE: Common Carrier (trucking company) only: This method is used only when UPS/FedEx, etc. is not feasible. When truck shipments are received they must be checked at the time of receipt to make sure there is no damage. Please be certain to examine the shipment, its packaging and the contents (the products themselves) before signing for the shipment. Claims for deliveries signed for without noting damage (if present) on the bill of lading will be denied by carrier. Common carrier (trucking company) deliveries do not include any special delivery considerations. The contracted carrier should call you when your merchandise gets to their terminal to make delivery arrangements with you. Trucking company deliveries are curbside and to the tailgate of the truck; you will need someone present to receive the merchandise off the truck, to inspect it, and to sign for the delivery (applies to truck deliveries only not UPS). If you require a truck fitted with a lift gate for unloading, or have any special delivery requests you will need to make arrangements with and pay the trucking company for these additional services as they are not included in our standard shipping. If you miss a scheduled delivery or have an unusual delivery, the carrier may charge you additional fees. The carrier is not responsible for bringing merchandise into your home, installing, un-crating or removing packing material. Also if the carrier has to store your merchandise because you cannot be contacted for delivery arrangements or are not ready to accept your delivery they may charge you a daily storage fee until your merchandise can be delivered. Please understand we only use common carriers when we cannot use one of the package carriers such as UPS or FedEx.

FOB factory: Ownership of merchandise ordered from Shutterdeco.com will transfer to you the buyer when it is accepted by the shipping carrier, at our manufacturer facility, for delivery to you, the buyer. It is assumed that the order is complete and in good condition when the contracted carrier accepts the shipment for delivery. The contracted carrier is responsible for all shipments from the time the merchandise is accepted by them until they make the delivery to you. When shipment is received it must be checked to make sure there is no damage before signing for the shipment. Claims for deliveries signed for without noting damage (if present) on the bill of lading will be denied by carrier.

IMPORTANT: Shortages and Shipping Damage: Please check all shipments carefully for damage and number of packages, and items at the time of delivery. Discovery of shortages or damage at the time of receipt is the customer's responsibility. When you sign for a delivery, you are effectively stating the merchandise was received in good condition and without damage to the merchandise or packages. If you sign for damaged or missing merchandise without noting this fact on the delivery receipt the carrier may deny any claim which arises later and we cannot be responsible. All shortages or concealed damage must be reported toShutterdeco.com within 72 hours after which we assume your order is complete and without damage. If a package is damaged, you should have the delivery driver note this on the delivery receipt or you may refuse to accept it. If you decide to accept a damaged package be sure it is noted before signing, then notify Shutterdeco.com. Keep all the packing, and any documentation or labels, in which the order was shipped. If there is a shortage, or minor shipping damage is visible, or concealed damage is suspected and you keep the package you must have the delivery driver sign your copy of the freight bill noting the damage or shortage. You may be responsible for filing all claims for accepted merchandise. Whenever there is damage suspected call Shutterdeco.com customer service for assistance at: 800 422-1943.

Shipping to Alaska and Hawaii: is not included in the price seen in the shopping cart and is subject to additional charges beyond what is shown in the shopping cart. If you live in these areas you may purchase using our system and we will notify you of any additional shipping charges before proceeding with your order.

Product availability: The availability time frame listed on the Shutterdeco.com website is the usual availability, including order processing time and/or manufacturing business days, but is not a guaranteed time frame and does not include actual shipping carrier time which can add 2-5 business days depending on where your order is being shipped from and the distance to the location at which you receive. We strive to adhere to these availability estimates as closely as possible but workload and other issues can arise that add to the production lead time we estimate on our website. Please do not schedule installers or painters until your shutters arrive as we can not be responsible for charges or any other costs you may incur due to your order not arriving when you expected.

Freight Damage, Defective and Shortages

Defective or freight damaged merchandise will be repaired or replaced at Shutterdeco.com's discretion and will be replaced or repaired at no charge to you. It is imperative that you check shipments for missing, defective or damaged merchandise as soon as possible when delivered. Shipping cartons and contents should be inspected at the time of delivery for any damage or shortage. No claims for damage or missing parts/merchandise will be considered if not reported within 72 hours of delivery. Items returned to Shutterdeco.com without a RMA # will not be refunded and may be returned to you freight collect without any credit given. Freight damaged, defective or missing products will be replaced only and are not eligible for refund. If you have changed your mind or no longer want the product you will be subject to the standard return policy stated above.

RETURNS:

Some standard stocked shutter products and other stocked products we sell may be returned for exchange or refund and will incur a restocking fee. Please check with a Shutterdeco.com service representative to see if your item qualifies for return and to determine the re-stocking fee. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Shutterdeco.com if return is for refund or exchange. No credit will be given by Shutterdeco.com on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us.

*IMPORTANT: CUSTOM PRODUCTS CANNOT BE RETURNED, EXCHANGED OR CANCELED; they were made, or are being made, for you and are not items stocked by Shutterdeco.com. Please note that Shutter Deco custom vinyl, custom wood, and custom composite shutters are among the items that do not qualify for a refund. Please measure and order carefully when ordering custom products. No exceptions will be considered on any custom or non-stocked items.

You may return standard sized, non-custom items purchased from Shutterdeco.com for partial refund within 30 days from purchase date. All returns are subject to a 20% restocking fee. All returns must accompanied by a Return Materials Authorization number (or RMA #) and be in resalable condition and received within 15 business days from authorized return date. You can obtain an RMA # by contacting customer service at 800 422-1943. Please include your order RMA # with all correspondence. Items returned to Shutterdeco.com without a RMA # will not be refunded and may be returned to you freight collect.

To qualify for a return, please note the following:
    •    Product must be unused, clean and not damaged
    •    Product must be returned in original packaging with materials intact
    •    Return shipping costs are the responsibility of the customer
    •    A 20% restocking fees applies to all shutter hardware.
    •    Any items returned without an RMA # cannot be credited.

Custom Products: We are pleased to offer exterior home products that are custom-manufactured to your specifications and we encourage you to review your order carefully. Since the product is built to your exact specifications, the order cannot be changed, modified, or canceled once it is in production.

Custom products include, but are not limited to: Custom vinyl shutters, custom wood shutters, custom composite shutters, custom trim, and other custom products. Products that are factory finished are non-returnable. If you have a question of whether or not the item you would like to order is custom or non-returnable, please contact us prior to ordering.

Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or received an incorrect item please contact our customer service department immediately at 800 422-1943.

If you have any questions regarding our returns policy, please feel free to contact us at 800 422-1943. Thank you, Shutterdeco.com

REFUNDS:

All credits will be issued after receipt of returned items and warehouse inspection approval.

CANCELLATIONS:

If you cancel your order after it has entered the manufacturing process of after it has already shipped, it is subject to the above return policies. Once a custom shutter product order is in the process of being manufactured, it cannot be cancelled or refunded.